OrderGo Buyer Protection
Shop confidently—your order is protected from checkout to delivery
Every purchase on OrderGo is backed by a 24-hour protection window. We safeguard your payment until you confirm the order arrived in perfect condition.
How We Keep Buyers Safe
Three layers of protection cover every order.
Payment Held Securely
We keep your payment in escrow until you confirm that the order arrived exactly as expected.
24-Hour Protection
You get a full day after delivery to inspect your purchase and report any problems.
Fair Resolution
Our support team mediates disputes quickly so buyers and sellers reach a fair outcome.
Understand the 24-Hour Protection Window
The countdown starts the moment you confirm delivery. Use the time to check everything thoroughly.
What to Inspect
- Matches the product description and photos
- Arrived in good condition with no visible damage
- Includes every item, accessory, or part promised
- Works as advertised when you test it
Everything looks great?
Sit back and relax. If we don't hear from you within 24 hours, the payment releases automatically to the seller.
Discovered a problem?
Start a dispute right away so our team can help. The sooner you report, the faster we can fix it.
Report Within 24 Hours
Open a dispute from your order details to let us know something isn't right.
Select the Issue
Choose the products affected and describe exactly what happened.
Upload Evidence
Attach photos or videos that help our team understand the problem.
Support Review
We reach out to the seller, verify details, and keep you updated throughout.
Resolution
We agree on the best fix—refund, replacement, or another fair solution.
How Disputes Are Resolved
Return & Full Refund
Send the item back when it's not as described or arrives damaged, and receive your money back.
Exchange
Sellers can ship a replacement when the original item is incorrect or defective.
Partial Refund
Keep the order and receive a partial credit if the issue is minor but still needs acknowledgment.
Direct Resolution
Work things out directly with the seller while our team supervises and documents the agreement.
What Buyer Protection Does Not Cover
Late Disputes
Claims sent after the 24-hour protection window closes.
Change of Mind
Returns requested because you no longer want the product.
Buyer Damage
Issues caused after you received the order in good condition.
False Claims
Requests that contain misleading or fraudulent information.
Tips for a Smooth Experience
Before You Order
- Read the full product description and specs
- Review seller ratings, photos, and recent feedback
- Message the seller if you need clarification
- Confirm delivery fees, times, and return expectations
When the Order Arrives
- Inspect the item immediately while the courier is nearby
- Capture photos or video if anything looks wrong
- Report issues through OrderGo within 24 hours
- Stay factual and polite so we can resolve things quickly
Sellers are protected too
How We Support Trusted Sellers
Buyer protection works both ways. These safeguards keep transactions honest for everyone involved.
Accurate Listings & Media
Document items with clear photos or videos before shipping so we can verify any claims.
Reliable Handoffs
Delivery partners capture signatures, timestamps, or photos for every drop-off.
Prompt Fulfillment
Ship orders quickly and share tracking so buyers know exactly when to expect them.
Fraud Prevention
We train sellers to spot suspicious requests and keep payments on-platform for safety.
Ready to shop with confidence?
Thousands of Sierra Leone shoppers rely on OrderGo for protected purchases and reliable sellers.