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Seller Protection

Focus on growing your business while we handle the risks. From secure payments to fair dispute resolution, we've got your back.

How We Protect Sellers

Our platform is designed to minimize risk and maximize trust for verified vendors.

lockGuaranteed Payments

Funds are held securely and automatically released 24 hours after the order is delivered.

shieldFraud Shield

Protected against 'Item Not Received' claims when you use our verified delivery network.

balanceFair Resolution

We mediate disputes neutrally, ensuring you aren't unfairly penalized for buyer issues.

payments

Secure Payment Release

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We hold buyer funds securely the moment an order is placed. This guarantees the money is there before you ship.

When you get paid

  • check_circle24 hours after the order is marked delivered (or the buyer confirms collection of a pickup order)
  • check_circleHeld while a dispute on the order is open

Withdrawal

  • lockFunds move to your Wallet automatically
  • lockWithdraw to your bank or mobile money anytime (1% withdrawal fee applies)
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Dispute Resolution Process

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Disputes are rare, but when they happen, we mediate fairly. We don't automatically refund the buyer without evidence.

  1. 1

    Notification

    You'll be notified immediately if a buyer reports an issue within the 24-hour window.
  2. 2

    Review Evidence

    We review the buyer's photos and your listing details to verify the claim.
  3. 3

    Your Input

    You can submit your own evidence (e.g., pre-shipment photos) to counter false claims.
  4. 4

    Fair Decision

    We decide based on facts. If the buyer is at fault, you keep your payment.
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What is Covered?

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Delivery Issues

If an agent loses or damages the package, you are reimbursed in full.

Buyer Change of Mind

You handle returns based on your own policy. We don't force returns for buyer remorse unless specified.

False Claims

We block buyers who repeatedly file fraudulent or misleading disputes.

Unauthorized Judgments

Chargebacks are handled by our team, protecting your account standing.

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Best Practices for Protection

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Follow these steps to ensure you always win fair disputes:

  • check_circleTake clear photos of the product before packing
  • check_circleUse sturdy packaging to prevent transit damage
  • check_circleInclude all accessories and described components
  • check_circleShip within the pledged handling time

Start Selling Securely

Join the marketplace that puts seller safety first.

Become a Seller

Related pages

  • How it works
  • Seller guide
  • Commission & Fees
  • Buyer protection